Return and refund policy

1. WITHDRAWAL PERIOD

The seller’s return policy, whose products are sold on our website (hereinafter, the “Seller”), lasts 14 days. If 14 days have passed since you received your order, we unfortunately cannot offer you a refund and you are no longer entitled to request a return.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods or of the last good, if it is a contract for several goods ordered by the consumer in a single order and delivered separately. If 14 days have passed since you received the item, we unfortunately cannot offer you a refund or an exchange.

To be eligible for a return, the item in your order must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You must also provide proof of purchase (such as a copy of the receipt) for the item you wish to return.

To initiate a return, you can contact us at contact@alinesia.com

If your return request is accepted by the Seller, we will send you a return label as well as instructions on how and where you should send the package. Items returned without a prior return request within the specified period will not be accepted.

You can contact us with any questions about returns at the following address contact@alinesia.com

2. RETURN PROCEDURE

To exercise your right of withdrawal, you must inform ALINESIA of your decision to withdraw from this contract by means of a clear statement (for example by email) at the following address contact@alinesia.com

You will have to pay the shipping costs for returning your item yourself.

Depending on where you live, it may take some time before you receive your exchanged item.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return.

3. RETURN POLICY

To meet the cancellation deadline, you only need to send your communication regarding the exercise of the right of cancellation before the cancellation period expires, which ends from the moment the item is entrusted to the carrier.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DAMAGED ITEMS AND PROBLEMS WITH YOUR ORDER

You must check your order as soon as you receive it and contact us immediately if the delivered item is defective, damaged, or different from the one you ordered.

This will allow us to assess the issue and do our best to resolve it as quickly as possible.

ITEMS THAT CANNOT BE RETURNED

By exception to point 1 above, certain types of items cannot be returned.

The following cannot be returned and therefore are not eligible for a refund:
• perishable goods (such as food, flowers, or plants);
• personalized products (such as special orders or custom-made items);
personal care items (such as beauty products).
• hazardous materials and products, liquids, gases, or flammable products.

Please do not hesitate to contact us if you have any questions or concerns about your specific item.

EXCHANGES

If you would like to obtain an item different from the one that was ordered, we recommend placing a new order and returning the item that is not suitable.

4. RETURN OF PRODUCTS

To process a return, you must provide us with a receipt or proof of purchase. After contacting us by email, you will receive a return address to which you can send your products back. Return shipping costs are the responsibility of the consumer.

5. REFUND

If you request a refund in accordance with the terms of this policy, we will send you all payments we have received from you (with the exception of additional shipping costs resulting from your choosing a shipping method other than the standard delivery offered free of charge on our site), immediately and in any case no later than fourteen days from the day we received your request.

Refunds (if applicable)
We are committed to informing you as soon as the Seller has received and inspected your returned order. We will let you know whether your refund due to this return has been approved or not by the Seller. If the Seller approves your refund request, you will automatically be refunded the price paid for the returned item(s) to the same account associated with your original payment method, unless you have expressly agreed to a different payment method; in any case, you will incur no fees as a result of the refund. Please note that refund processing by banking institutions and various payment providers is subject to their own processing times, which we are unable to control.

Late or missing refunds (if applicable) If you haven’t received your refund yet, first check your bank account. Then contact your credit card issuer, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@alinesia.com

Sale items (if applicable)
The policy remains the same for sale items.

Exchange (if applicable)
Exchanges are free and valid for all items, including damaged ones or if you have size issues. Only return shipping costs are the customer’s responsibility.

To initiate an exchange, you can contact us at contact@alinesia.com

Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you. 

If the item was not marked as a gift when purchased, or if the recipient chose to receive the item first and give it to you later, we will send them a refund and they will know that you returned the item.